Our Focus on Quality

The Donor Services Center's (DSC) emphasis on quality goes beyond expectations. Through years of expertise and first-hand experience with eye and tissue banking, we’ve structured the DSC to operate in a highly efficient, yet caring and responsive way.

100% of eye and tissue donor referrals are reviewed by senior staff members each month and any findings are entered into a quality database for tracking and trending to ensure that you’re getting the results you expect. In addition, an internal audit on the DSC is performed on a monthly basis.

Our extensive training guarantees that DSC staff members are maintaining and expanding their skills in a variety of areas. Staff members participate in role playing exercises on a regular basis, and calls are reviewed for quality assurance. In addition, shift leaders review each step in the donation process to provide real-time quality control.

Because we’re an extension of your staff, our coordinators are trained according to your specific standard operating procedures and have access to client-specific information in our databases to guide the donation process. Your eye bank or tissue bank receives its own separate phone lines, and you’ll be provided with a monthly donor dashboard to follow performance data throughout the year.