Family Services Coordinators

Family service coordinators offer support to donor families and information regarding the opportunity of eye and tissue donation.

• All family calls are made in private approach rooms to eliminate distractions and allow coordinators to fully focus on the donor family’s needs.
• Since 2005, the DSC has helped facilitate the donation process in states with first-person consent registries and has applied best practices for working with families to honor each donor’s designation.
• Coordinators are trained to assess family needs and dynamics. Discussions are performed when and where it is best for the family and in accordance with hospital policy.
• Medical and social questionnaires are completed with the utmost compassion and sensitivity toward eye and tissue donor families.